Privacy Policy
Last Updated: February 21, 2025
Introduction
At Capital Residential Mortgage, we understand the importance of protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you use our website and services. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
In the course of providing mortgage services, we collect information about you from various sources. This includes information you provide on applications and other forms, information from your transactions with us or others, and information from consumer reporting agencies. The types of personal information we collect include your name, address, Social Security number, employment and income information, account balances, payment history, credit history, and information about your assets and debts.
How We Use Your Information
We use your personal information to process your mortgage application, service your loan, respond to your requests, improve our services, and comply with legal requirements. This includes verifying your identity, assessing your creditworthiness, processing payments, and communicating with you about your account.
Information Sharing and Disclosure
Federal law gives consumers the right to limit some but not all sharing of personal information. We may disclose your personal information as permitted by law, including to process your transactions, maintain your account, respond to court orders, legal investigations, or report to credit bureaus. We may also share your information with our affiliated companies and service providers who assist us in providing our services.
Protecting Your Information
We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your personal information. Our employees are trained to handle your information securely and are bound by confidentiality obligations. We restrict access to your personal information to those employees who need to know that information to provide services to you.
Online Privacy
When you visit our website, we may collect certain information automatically, including your IP address, browser type, and operating system. We use cookies and similar technologies to enhance your online experience and gather information about how our website is used. You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.
Your Choices
You can limit our sharing of your information in certain circumstances. If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Capital Residential Mortgage, LLC
Privacy Department
1604 Spring Hill RD, Suite 160, Vienna, VA 22182
Email: [email protected]
Phone: +1 571-567-7581
Additional State Law Rights
Residents of certain states may have additional privacy rights under applicable state laws. For example, California residents have rights under the California Consumer Privacy Act (CCPA) regarding their personal information. Please contact us to learn more about any additional rights you may have under state law.
Important Information
For more information about our privacy practices, please review any privacy notices we provide to you. These notices may include additional details about our information practices and your rights.